Tutorial: Measure iOS Ads conversions using event data

Step 3: Troubleshoot and handle common issues


Introduction: Measure iOS Ads conversions

Step 1: Link Your Ads Account with Google Analytics
Step 2: Integrate Google Analytics

Step 3: Troubleshoot and handle common issues


Support is available if you have any problems with on-device conversion measurement with event data.

Troubleshoot iOS on-device measurement with event data

Google Analytics

Are you having trouble implementing Google Analytics? Use the help resources and contact information provided by the Google Analytics team.

There are a few troubleshooting cases you can investigate before you consult help resources.

Deprecated frameworks linked

If you link both the GoogleAppMeasurementOnDeviceConversion (deprecated) framework as well as the GoogleAdsOnDeviceConversion frameworks into your app, an exception will be raised with the following message. To avoid the exception, remove the GoogleAppMeasurementOnDeviceConversion (deprecated) framework.

GoogleAppMeasurementOnDeviceConversion (deprecated) framework and
GoogleAdsOnDeviceConversion framework are both linked into the app. Remove the
GoogleAppMeasurementOnDeviceConversion (deprecated) framework, which is no
longer recommended for new development.
GoogleAdsOnDeviceConversion framework not linked

If the _psmvalue_gads message doesn't appear in the Xcode debug console:

  1. Verify this message appears that shows debug mode is enabled:

    [FirebaseAnalytics][I-ACS023009] Debug logging enabled

    This message means GoogleAdsOnDeviceConversion.xcframework is not linked:

    [FirebaseAnalytics][I-ACS023279] Conversion service disabled. GoogleAdsOnDeviceConversion framework is not linked.

  2. Verify this message appears that shows GoogleAdsOnDeviceConversion.xcframework is linked:

    [FirebaseAnalytics][I-ACS023278] Conversion service GoogleAdsOnDeviceConversion framework is linked

Firebase SDKs

Are you having trouble implementing Firebase SDKs? If you are a Google Cloud customer, reach out to your paid support through Google Cloud. If you are not a paid Google Cloud customer, reach out to no-cost Firebase Support.

Are you having trouble measuring your ad campaign with this feature? Use the help resources and contact information provided by the Google Ads team.

Google Analytics

Are you having trouble implementing Google Analytics? Use the help resources and contact information provided by the Google Analytics team.



Step 2 Integrate Google Analytics